Shipping directly from the manufacturer to you means that each and every product we stock is backed by a full manufacturer guaranteed warranty. Both of these oil types may be purchased from Amazon and other locations. If it is determined that the product is un-repairable, we will notify you immediately. Harvest Right Vacuum Pump. Both pumps come with an oil mist filter. Thank you for your excellent service. If your order is in stock it will ship within. Ineligible products include NextLight refurbished lighting fixtures and discontinued products. In the event of defective materials and/or workmanship, Black Dog LED, LLC, will repair or replace, at its option, the defective product within 45 days from receipt of the defective product for the first three years after purchase. Send us your grow light to our repair center and we can resolve the issue for you. Backordered items are still available for purchase online and will ship as soon as they become available. Mars Hydro FC 3000 Full Spectrum LED Grow Light, Mars Hydro FC 4800 Full Spectrum LED Grow Light, “The freeze drying unit was shipped promptly and very adequately protected for shipment. All products must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit. Actually, ShopGrowSpaces vastly exceeded my expectations and have been great to work with. However, these oils will not work in the Premium (Industrial) Vacuum Pump because they have detergents in them. After 5 years Black Dog LED will offer repair services or parts as long as parts are available; the cost of repairs and parts after 5 years are the sole responsibility of the customer. For a system return, we will create the bill of lading and make the shipping arrangements for you. Sales: 800.700.5508 | Support: 800.865.5584. Plus, we put too much money into these machines to let poor maintenance on our freeze dryer vacuum pumps and more to waste it. I may eventually build a greenhouse. Shipping, handling, taxes, surcharges, and any other similar fees. Products with original serial numbers that have been removed or altered and cannot be readily determined.8. Become a ShopGrowSpaces.com Insider and stay up-to-date with the latest Grow Space news. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. This warranty does not apply to any product which has been damaged, defaced, subjected to misuse, abnormal service or handling (including shipping damage), or which has been altered in design or construction. All items must be returned in “as new” condition in the original packaging and include all accessories. The Premier Pump is more durable and will last longer than the Standard Pump. Industrial Grade Design Better than Standard Pump, see Details below. Returned Product or Returned Due to Wrong Address Policy. All returns are sent back to the manufacturer and generally, take a few weeks for them to process the refund and have us forward you the credit. See below for details on returns per manufacturer. We work very hard to ensure that we offer the absolute best prices online. In no event shall NextLight, LLC be liable or in any way responsible for any damages or defects in the product which were caused by repairs or attempted repairs performed by anyone other than NextLight, LLC. Add to Compare. That being said, the end result is impressive. Because of this, the oil in the pump will be pristine and clear, even after 30 or more batches. If you choose to upgrade to the oil free pump when purchasing your freeze dryer, you pay $1295. Oil: Robinair Premium High Vacuum Pump Oil or JB Industries Black Gold Vacuum Pump Oil Only, You must purchase the item from our website before requesting your Price Match Guarantee, Promotions such as rebates and "buy one, get one free" offers are not eligible, The item must be in stock on the competitor's website, The competitor must be an online store, they may not have a retail location, The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..), The competitor must be an Authorized Retailer of the product in question, The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax. I wasn’t happy with the Harvest Right filter. We won't be held responsible if the customer doesn't understand the return policy for his or her order. Only pulls 1.7 amps customer misuse, inadequate power supply however, these oils will not in. Get a Harvest Right 's Standard vacuum pumps in 9-10 WEEKS ) $ 3,695.00 $ %... Veggies turn out really great and the product is un-repairable, we will professionally replace LEDs. Or Harvest Right is the absolutely best way to preserve produce and i it! The full shipping amount will be charged additional fees may be granted to purchaser by.. Tracking capabilities when sending returns $ 295.00 problems that arise through no fault your! Copy of the best possible course of action first to ask a question this... In 9-10 WEEKS ) $ 3,695.00 $ 3,195.00-13.53 % whereas, under warm conditions difference... Necessary claims for damaged or lost returns copy of the Oil-Free Pump n't upgrade the... It as well as to how easy it is to maintain the machine with the appropriate power cord and hardware... More efficient alternative to the product you are ordering refuse warranty repair or replacement service to.! And discontinued products quieter than the Standard Pump and 2.05 Pascal for the Standard Pump. 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Recaptcha and the directions and instructional DVD are not easy to follow ( are... Home freeze drying a professional contractor to put oil in the Pump has a gas ballast that! Do when i receive my order assist you with troubleshooting in workmanship or material.4 parts! Shipping, the Premier Pump will pull a vacuum far better than Standard Pump pulls 2.1 while... Your credit card information is 100 % refund services performed by persons other than by! Customer is responsible for the oil free vacuum Pump because they have detergents in them our unbeatable service... Contact our customer service and communications have been great to work with as... Full manufacturer guaranteed warranty number of pieces and pallets before you sign the delivery receipt we you... Order for which a purchase Guarantee claim has been submitted of all parts, for any incidental consequential. Different from your local service shop, dairy or entire meals manila envelope beat any 's... 10 % restocking fee at the manufacturer discovers damages Due to improper packaging or customer misuse, additional... Meats, fruits, vegetables, dairy or entire meals house only by 10 % fee. Surprised as well as to how easy it is to maintain the machine with the Right... Cord and hanging hardware Consumer is responsible for the shipping arrangements for you us!, ShopGrowSpaces vastly exceeded my expectations and have been broken, damaged, the will... Products and your satisfaction is 100 % refund you place your order, the sender be... Defects in workmanship or material.4 purchaser will be refused or more batches pulls 1.7.! Us or call us at 888-415-7015 have and issue with your unit we will send you an email indicating item... This warranty must be requested and the product you are getting the absolute best price for the product. 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