Interpersonal skills – such as managing time and positively interacting with others – are important for overall success. Soft skills development does not occur in a vacuum, and it doesn’t just magically occur over time. In fact, according to recent research by Harvard University and the Stanford Research Institute, 85% of long-term job success depends on people skills, while only 25% relies on technical knowledge.The challenge is developing a workforce with the necessary soft skills … Communication skills include writing, speaking, active listening, and collaboration. 5 Ways to Improve Your Soft Skills. A good communicator is able to articulate their ideas and genuinely listen to other people. Diana White starts every week by … Soft skills are one of the foremost predictors of call center performance and agent success. 5 Ways To Teach Soft Skills To Employees. 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