May 31, 2013 2:58 PM in response to coleen1 Hd calling is a new feature on iphone 5 . I thought the 5S was a great phone, that is why I went thru 4 of them to try and find 1 that worked for me but no dice. This site contains user submitted content, comments and opinions and is for informational purposes only. An Apple Tech's Fix! profits and stock price). More I have gone thru 4 [YES, 4 different 5S iphones!] I then moved my index finger a small amount away from the microphone and she said that my voice was muffled again. Do you use any kind of case? Way improve compare to iphone 4. Am going for a genuis appointment on Tuesday to see if they can do anything. I have already exchanged one iPhone 5 for a new unit, but the same problem exists with the new unit. When I make or receive a call, the sound is very muffled. More Less. Try wiping off the speaker with a microfiber cloth. People I talk to on my iphone 5!say I sound muffled. coleen1, iPhone sounds muffled to people I talk to, User profile for user: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker. So I am dumbfounded as to what it could be that is causing this annoyance. Also I never had this issue before with my iPhone 4. If your iphone case has a lid which folds over, it can partially cover one of the microphones. Test 1 : 2 unlock Iphone5 on telus try to call each other ( first test LTE , second 3G ). I use a cheap aftermarket leather case which hinges open sideways. I remember Steve Jobs saying you're holding it wrong. I did this while she stayed on the line. For now : telus has escalate the issue to their tier3 . Jan 19, 2014 6:03 PM in response to docbrown04 I read on another post it is an issue with Apple's attempt at noise cancelation when making calls when background noise is present. To start the conversation again, simply ask a new question. In response to coleen1. I then moved my index finger to completely cover the back microphone. When I make or receive a call, the sound is very muffled. Try to contact apple with our source but no luck . I beleive this may be the issue. Although this had nothing to do with the problem we're having now it got me to thinking. iPhone 4S or, if it works, iPhone 5S). … I took my index finger away from the microphone and moved it next to my two Center fingers on the right side of the phone. Test some cases out at the apple store and see what your like. Its getting really bad. If you have a bulky case for your iPhone, or if the case was put on upside down, it could make the speaker sound muffled. When I folded the case's cover to the back as I talked on the iPhone, it would cover the noise-canceling mic on the back. All our iphone are brand new out of the box.... Our explication for now : Iphone 5 use the wonderfull technology of HD-Calling . The issue only happen when calling Iphone5 to Iphone5 . One thing I know is that the speaker and microphone placement on the bottom of the 4S compared to the 5S is the exact opposite. - YouTube My index finger was up close to the noise canceling mic on the back of the phone and my palm was down by the regular mic. I just don't know yet.. we'll see. cemerton, Jan 18, 2013 7:23 AM in response to coleen1, User profile for user: ****.... Nov 16, 2013 6:32 AM in response to Zeerah2006 I am having this same issue. It was suggested to disable noise cancellation by enabling hearing aid mode (under General-->Assesibilty). When I switch over to speakerphone, the sound is fine. If an iphone5 call any other phone , no issue . blkpurrl, May 4, 2018 12:18 PM in response to blkpurrl. Both of these issues mess with the rear mic making me sound muffled to other callers. And I believe I solved it. I have the exact same issue with my iPhone 5 and so does my girlfriend with her iPhone 5. She said that now she could hear me clearly. Doesnt occur between iphone5 to iphone4 or other cell ou landline. I believe that the way I was holding my hand acted as a megaphone to the noise canceling microphone in the back. cfpmike, Jan 19, 2014 6:03 PM in response to docbrown04. The call is nowhere near what the iphone4 was . I am going to go to an Apple Store and see what they can do. We are not picky on the call quality but iphone 5 to iphone 5 is what we use the most. Michael Black, Nov 27, 2012 8:54 AM in response to Regiscote, Nov 28, 2012 5:53 AM in response to coleen1, User profile for user: In response to blkpurrl, Question: Go to Settings > Privacy > Microphone. I had a similar book style case that covered the back of my phone and I was pretty much holding my iPhone 5S the same exact way as I did the 4. To me it sounds like either the mic is of poor quality, which probably isn't the case since talking into it in speaker phone mode works just fine, or it is the algorithm being used to detect the faces proximity to the screen. Try taking your iPhone out of its case and playing a sound. To me it sound a network problem or telus is simply using another codec that doesnt work very well with iphone5. In response to docbrown04. More specifically the mic between the flash and rear camera. Troubleshooting done : Everything ! All postings and use of the content on this site are subject to the. No issues of a muffled sound [on either side of face when speaking]. Our final test : 5 iphone on 75 are unlock from telus . Put your hand over it and they say you sound distant or muffled. The codec is just using more bandwith to make the call more clear and precise. I had been to 3 Verizon store for help and no one could figure it out ... thank goodness for support communities. So I am dumbfounded as to what it could be, User profile for user: Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. I believe when the case is hinged open to the back it rubs against the rear mic and also my voice is directed up between the case and flipped lid. Jav-Man, Mar 25, 2013 12:21 PM in response to coleen1, User profile for user: Jan 19, 2014 8:13 PM in response to cfpmike To me it looks like this a "known issue" which Apple does not want to address in fear of the publicity and how it will affect their financials (i.e. To start the conversation again, simply ask a new question. But my family all has new iPhones (5c and 5s), and they do not seem to be having the same issue I am, so I am just confused now. ( just a bit but almost not noticable ), Nov 27, 2012 8:54 AM in response to Regiscote Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. To start the conversation again, simply ask a new question. I tested it with several people and they all noted how much better they could hear and understand me. I'm using a different brand phone now but I'm going to switch back to the 4S. I am pretty frustrated with this, as I have been a longtime iPhone user (iPhone, iPhone 3, iPhone 4, and now iPhone 5). When I hold my iPhone 5S in my left hand to my left ear the sound is muffled. In response to cfpmike. Meanwhile I shall try the hearing aid solution to see if that works. On 3g : the call quality is a bit improve but still call quality between Iphone5 are not acceptable. 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