Flow Chart 4. Six Sigma, Lean Manufacturing, Certified Quality Managers. ADOPTION OF PROBLEM SOLVING TOOLS IN MANUFACTURING SECTOR OF MALAYSIA SMALL AND MEDIUM ENTERPRISES by LOW RONG QUAN Thesis submitted in fulfillment of the requirements for the degree of Masters in Science NOVEMBER 2015 . If you own a business, or if you are a manager within an organization, solving problems is one of your key duties. 8. ... Management Problem-Solving Tools 1. SPC Chart 7. While the problem solving team is trying to find the root cause of the problem and implement corrective actions, there will be some defective products produced by manufacturing. Many alternative solutions to the problem should be generated before final evaluation. Evaluating and selecting alternatives 4. The 5 Whys 9. Problem solving tools are determined by the requirements of the problem and the amount of time to solve the problem. Solving problems is at the core of running a business and these problem solving tools will help you to take a structured and methodical approach. It's a good tool to start your problem solving process but often requires additional follow-on methods. In fact, it may be the activity which takes up most of your time each day. ii ACKNOWLEDGEMENTS I wish to firstly thank the help and guidance provided by my supervisor, Dr Ahmad Suhaimi Baharuddin. Because it's simple, you can adapt it quickly and apply it to almost any problem. Generating alternatives 3. Scatter Diagram 6. Implementing solutions The Problem Solving Possibilities Diagram can be used as a guideline to … Cause-and-Effect Diagram Data Collection & Analysis 8. There are four basic steps in problem solving regardless of size or complexity: 1. 2 Techniques / Tools Brainstorming SWOT 5 Why’s Drill Down Flowcharting Analytical Problem Solving Brainstorming Used to develop a large number of creative solutions to a problem. Check sheets Data Collection 2. It is important to prevent these defective parts from reaching the customer. Human Performance/ Human Factors Root Cause Analysis Techniques. Many manufacturing and production processes suffer from undesirable variations, rework, and rejects. Lean Manufacturing Problem Solving Methods ... despite several years of our teaching him he has missed a fundamental point about the role of PDCA versus specific tools. guides the team through the 8 disciplines using the appropriate quality tools at each step. Histogram 5. It was enlightening because it reminded me how learning takes place over time, with repeated coaching, as the student learns and questions. Defining the problem 2. A common mistake in problem solving is that alternatives are evaluated as they are proposed, so the first acceptable solution is chosen, even if it’s not the best fit. Barrier Analysis 11. 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