Proper use also means that the product was not abused by the consumer, as defined by the manufacturer, including not exceeding the weight capacity. This warranty is valid only to the original purchaser of the product, who is the first purchaser of the product as indicated on the original sales receipt or invoice and who purchased the product from an authorized dealer as a new product. For decompressed mattresses, we suggest having the item donated to a non-profit organizations such as the Salvation Army, Goodwill, Habitat For Humanity, the Red Cross, and/or donationtown.org since they do provide free local pick ups. It means that we own every part of the design, manufacturing and distribution process. The goal is to give the mattress a few hours before you sleep on it. Use of improper foundations, platforms or other bases upon which the mattress is placed, may result in damage to the product. Once your mattress in a box arrives at your doorstep, it’s out of its … Approval is based on a soft credit check. This warranty becomes valid only after the return window of the authorized dealer expires. You’ve come to the right place. Once you have the proof of donation, have it sent to support@zinusinc.com so we can initiate the refund. Zinus warrants your product against manufacturing defects only and does not cover damages that result from misuse. Social media users who reside in jurisdictions that prohibit this type of giveaway are ineligible to participate. What bed base is best for my Zinus Mattress? If a defect appears during the duration of this warranty, we will, at our option, either replace the mattress or provide a prorated refund. Please feel free to submit a request and/or inquiry and we will get back to you shortly. Do you live in the Golden State? This time frame is not set in stone as each memory foam mattress is unique. They can get extremely specific and answer any questions. The mattress cover isn’t washable, and removing it could inhibit the fire safety barrier, so please always leave the cover on. No sweat. The mattress topper is intended to be used on top of a mattress. When that’s all in order, please submit this form for return authorization. Please be sure to register your product at www.zinus.com/resources/register to receive up to date warranty and product information. For decompressed mattresses and/or toppers, please click here for special instructions. The warranty applies only when the product has been properly used by the original purchaser according to the care instructions. The original invoice is required and is the only acceptable proof of purchase, so please retain your original invoice. This warranty gives you specific legal rights and you may have other rights that vary from state to state. How long can I keep my mattress in a box? The Law Tag must not be removed from this product as it identifies the product regarding warranty. You may experience longer than usual response times. Can I sleep on my Zinus mattress the first night? Please read this Limited Warranty carefully. Your new Zinus product comes with a 5-year limited warranty against defects in workmanship and materials. Will my mattress last longer if I rotate it? Zinus 1 year limited warranty applies to applicable Zinus products purchased as new from an authorized retailer. You won’t damage your memory foam while sleeping on it during the first night. This warranty gives you specific legal rights and you may have other rights that vary from state to state. If you’ve purchased your Zinus product from any one of our approved partner retailers, it’s best to reach out to the retailer directly with any questions for the quickest support. Be sure to ask for proof of your disposal receipt with the address and contact number of the place of disposal and/or photos of the item being retrieved from your possession, which you can then forward to support@zinusinc.com to begin the review process. Hybrid technology is the best of both sleep worlds, perfect for those who want it all or want to transition from traditional spring to foam. Some new mattresses will take longer or even less time. To maintain your Warranty, you will need to comply with the conditions stated here. Zinus warrants your mattress against defects in workmanship and materials. How do I know a Zinus mattress is safe? Zinus 10 year limited warranty applies to all mattresses purchased as new from an authorized retailer. The best option for cleaning is to use a mild detergent and damp cloth. Right now, our product designers are based in South Korea and our manufacturing factories are in Xiamen, China. How long can I keep my mattress in a box? All of our mattresses have been tested and meet the requirements of the Cigarette Smoldering Text (16 CFR Part 1632) and the Open Flame Test (1633-Federal flammability). ZINUS Mattress Topper 5 year Worry Free Limited Warranty. Due to the pandemic of coronavirus (COVID-19), the strength of our support staff has been impacted globally. To learn more about buying with Affirm, please visit https://www.zinus.com/pages/financing. What are Zinus memory foam mattresses made of? Should I be flipping my mattress? Useful link: Customer Support Request Form. We make sure to pack all parts of the sofa into the frame so when you've opened your sofa and think something is missing, go ahead and turn it over to find more components under the seats. Except for the specific limitations contained herein, your topper will be replaced or you will receive a prorated refund, at our option, should your topper be found defective because of faulty workmanship or structural defects. Zinus warrants your mattress topper against defects in workmanship and materials. Yes, rotating your mattress every season will prevent uneven wear and extend mattress life. This warranty gives you specific legal rights, and you may have other rights that vary from state to state. The slats of our platform beds are at frame level so mattresses sit on top of and not inside the bed frame. back of cushion has velcro or zippers. Zinus warrants your mattress topper against defects in workmanship and materials. We strive really hard for perfection, but despite our best efforts, mistakes do happen. to receive up to date warranty and product information. Will my mattress last longer if I rotate it? This warranty is valid only to the original purchaser of the product, who is the first purchaser of the product as indicated on the original sales receipt or invoice and who purchased the product from an authorized dealer as a new product.
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